Data Science Implementation Manager

Singapore

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Dataiku

Dataiku is the world’s leading platform for Everyday AI, systemizing the use of data for exceptional business results.

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Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 800 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI. 
Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Data Science Studio (DSS), is the breadth of its scope and the fact that it caters both to technical and non-technical users. Through DSS, we aim to empower people through data and democratize data science. 
Drive Dataiku's growth as part of our Customer Success team. The Dataiku Customer Success & Implementation Manager (CSI) is responsible for serving a large portfolio of enterprise accounts. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Customer Success Manager serves as the internal voice of the customer and is responsible for driving smooth implementations of our product. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.

In this role, you'll help the team:

  • Actively serve a portfolio of assigned accounts based in Asia, including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
  • Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku’s Data Science Studio (DSS) & Services.
  • Deliver trainings & data science coaching activities to help customers onboard and maximize value from their Dataiku DSS platform usage 
  • Help clients translate the business use cases they’re trying to crack into data science solutions, potentially by developing prototypes and demonstrations.
  • Effectively plan and orchestrate Dataiku platform implementation and  project-manage the delivery of our Professional Services
  • Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production.
  • Implement customer engagement strategies including consistent Executive Business Reviews.
  • Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.
  • Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals.
  • Collaborate with Marketing to grow a library of customer testimonials.
  • Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team.
  • Stay current customers on Dataiku’s products, competitive landscape & data science trends.

You might be a good fit if you have:

  • Strong verbal/written communication & presentation skills; extraordinary listening skills.
  • In-depth knowledge of architecture topics, technology landscape, data science technical ecosystem, and analytics tools
  • Comfort establishing credibility with key customer decision makers & influencers.
  • Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI/data science maturity curve
  • Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT.
  • Strong problem solving & analytical skills; formulate solutions that deliver real business value.
  • Ability to recognize & maximize new business opportunities, 
  • Demonstrated implementation experience & strong project management skills 
  • B.S. or B.A. in business management, finance, economics, data science or similar study. 
  • Strong knowledge of databases and big data technologies, cloud infrastructures 
  • Significant prior data science, customer success or consulting experience.
  • Ability to travel up to 25% of the time.

Some expected outcomes from this role:

  • Increased depth & breadth of product adoption across customer accounts.
  • Consistent platform and data science enablement activities.
  • Identification of additional revenue opportunities for Dataiku Sales team.
  • High revenue retention with limited churn & down sells.
  • Verifiable customer proof points, references and case studies across customer portfolio.
  • High NPS & Customer Satisfaction scores.
About Dataiku:
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.
Job region(s): Asia/Pacific
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