Senior Data Scientist

Los Angeles, California, United States

Full Time Senior-level / Expert
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Pollen

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Pollen is on a mission to have all the best experiences in one place. With Pollen+ you can pick from a highly curated selection of world class festivals and events such as Lollapalooza, Austin City Limits and Wireless festival. With Pollen Presents you can discover experiences only available through us, where we bring every major category of entertainment including music, sport and lifestyle to the most exciting destinations in the world such as Las Vegas, Ibiza and Los Cabos.

We are growing fast, with over 500 million in sales to date across hundreds of experiences at more than fifty of the best destinations globally. We have offices throughout North America and Europe, and have raised more than $100 million in venture funding from Northzone, Draper, Kindred, Backed and Sienna Capital.

As a Senior Data Scientist you will be responsible for leading analysis that directly shapes the strategy of the business, being exposed to senior decision makers and executives. You will be joining an entrepreneurial team within the wider business who are responsible for both helping determine Pollen’s strategic direction and making those plans a reality. You should be whip-smart, analytical, autonomous and have an entrepreneurial drive to help shape the future strategy of Pollen.

In the first 6 months you will:

  • Increase understanding and strategic utilization of our customer segments.
    This work is designed to allow the company to richly understand the drivers and barriers of our potential customers, based on their demographic and psychographic profiles, to quantify them, value them, prioritize them and make recommendations to the business. Your experience building and tuning models will be utilised here, in helping refine our prediction models, using clustering, classification and dimensionality reduction techniques. Once we have a good understanding of our customer segments, we need to build processes that implement an everlasting customer segmentation pipeline, which will allow personalization of our UX and CRM systems. Your experience working with process streamlining and stakeholder management will be critical at this phase. You are successful when the produced customer segments become a core input to how the company shapes product, marketing, content and corporate strategy.

  • Conduct statistical analysis and experimentation to understand what experience characteristics and targeting strategies are driving customer satisfaction and engagement.
    In order to optimize the design of our experiences with confidence, we need to know exactly how our customers feel about them and what is driving their satisfaction. At the same time we need to uncover the most effective targeting strategies that can move our customers over to the most exciting stages of their Pollen journey. You will use the data collected by the Market Research and CRM teams to build a robust statistical understanding of how different consumer groups react to different aspects of Pollen creations, and make associated recommendations for future experience design and targeting strategies. You are successful when your recommendations are implemented and lead to increases in customer satisfaction and engagement.

  • Collaborate with other insights professionals, data professionals and non-technical stakeholders to gather the necessary data to help drive strategic decision making.
    You will be joining a diverse insights function with employees all across the insights spectrum, from Market Research and Content Insights, to User Targeting and broader Strategy Analytics. This means that you will need to be an effective communicator and collaborator with non-technical partners, who will frequently be providing the data you need to conduct your analyses. You are successful when your data partners have a clear understanding of your support requirements, and your non-technical partners feel well supported by the data you provide.

  • Bring and drive technical excellence to the team.
    As a senior data scientist in the team you are expected to share your expertise and offer your technical depth and breadth for high-quality solutions, and support the development of more junior team members through mentorship, guided skill growth, learning agenda and industry awareness.

About our culture

About Pollen

Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.

Pollen brings you all the best experiences on pollen.co. We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more. 

Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.

GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Streetteam Software Limited t/a Pollen (“Controller”), which is located at 3 Loughborough Street, Vauxhall, London, SE11 5RB and can be contacted by emailing people@pollen.co. Controller’s privacy officer is Stephanie Ng-Fragner, who can be contacted at stephanie.ng-fragner@pollen.co. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at legal@pollen.co

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. In the event that you are unsuccessful during the recruitment process, your personal data will still be retained by Controller for up to a year for the purposes of assessing your application for future vacancies. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please notify us if you would like your personal data erased. In addition, you may lodge a complaint with an EU supervisory authority, including the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

Job region(s): North America
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