Business Data Analyst, Enterprise Services

Pittsburgh, PA

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Argo AI
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Who we are:

Argo AI is in the business of building self-driving technology you can trust. With experienced leaders in the field and collaborative partnerships with some of the world’s largest automakers, we’re building self-driving technology that is engineered to scale globally and transform mobility for millions. 

Talented individuals join our team because they share our purpose to make it safe, easy, and enjoyable for everyone to get around cities. We aspire to impact key industries that move people and goods, from ride hailing to deliveries.

Meet the team:

Argo AI was founded to tackle one of the most challenging applications in computer science, robotics and artificial intelligence with self-driving vehicles. Argo AI is developing and deploying the latest advancements in artificial intelligence, machine learning and computer vision to help build safe and efficient self-driving vehicles that enable these transformations and more. The challenges are significant, but we are a team that believes in tackling hard, meaningful problems to improve the world. 

We are building a high-performance team that is excited by complex engineering challenges and is passionate about making transportation safer, more affordable and accessible for all.

As a Business Data Analyst on the Enterprise Services team, you will be the direct connection between our data and the Leadership team to ensure that our solutions anticipate and address the needs of our engineering and corporate staff and other stakeholders. 

What you’ll do: 

  • Provide regular analytics reporting to IT Leadership to show team status against SLAs and other goals/objectives
  • Data analytics and analysis to present information in a visually digestible fashion
  • Create and maintain dashboards reflecting IT TechOps performance and efficacy of performance
  • Serve as an IT Business Analyst expert in understanding business requirements, system documentation and implementation of quality solutions by:
    • Working with the Enterprise PMO to identify clients’ business needs
    • Work with the Knowledge Management team to ensure that IT documentation is created, maintained, and published
  • Understand evaluation and reporting of adherence to service levels.  As well as means to improve this level of delivery

What you'll need to succeed:

  • Proven strong analytical and problem solving skills
  • 3+ years of IT Business Analytics experience
  • 7+ years of overall IT support experience
  • 4+ years of Data analytics and reporting experience
  • Experience with ITIL is required 
  • Atlassian experience is required
  • Understanding of data mining from tools such as Splunk, Jira, and Cloud platform
  • Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
  • Extensive knowledge of creating and maintaining reports/dashboards
  • Strong written and verbal communication skills
  • History of work with Confluence for data repository
  • Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams  
  • Proven resourcefulness, creativity and troubleshooting skills
  • Experience working in a fast-paced support role

What we offer you:

  • High-quality individual and family medical, dental, and vision insurance
  • Competitive compensation packages
  • Employer-matched 401(k) retirement plan with immediate vesting
  • Employer-paid group term life insurance and the option to elect voluntary life insurance 
  • Paid parental leave 
  • Paid medical leave
  • Unlimited vacation
  • Complimentary daily lunches, beverages, and snacks
  • Pre-tax commuter benefits
  • Monthly wellness stipend 
  • Professional development reimbursement
  • Employee assistance program
  • Discounted programs that include legal services, identity theft protection, pet insurance, and more
  • Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Our Background:

Argo AI was founded in late 2016 by industry experts with extensive experience building robotic systems for commercial applications. Our once-small team has since grown into an over 1,000-person strong company with strategic partnerships with two of the world’s leading automakers: Ford and Volkswagen. Our self-driving system is the first with commercial deployment plans for Europe and the U.S., and thanks to an ability to tap into both automakers’ global reach, our technology platform has the largest geographic deployment potential of any self-driving technology to date.

At Argo AI, we believe that embracing differences delivers superior results. We are an equal opportunity employer that is committed to an inclusive environment for all employees.

To ensure the health and well being of our teammates and partners, Argo is working toward a policy that requires those working on site to be fully vaccinated against COVID-19. The amount of on-site work required for each role will vary based on the essential functions of the position and designations made by team leaders. Whenever possible, we try to consider special circumstances and provide flexibility for some remote work.

This role is designated as one that requires frequent on-site work. Candidates should expect to come into the workplace 5 days per week. A COVID-19 vaccination is required to come on site. Argo will consider accommodations for disability and religious-based reasons.

Job region(s): North America
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