Data Analyst - Consumer Platform

About The Role
Fasten your helmet and climb on board if you're ready to be our Data Analyst. In this role, you'll be a key leader within the Customer Platform group, mining insights from the sea of data, building analytics products, generating insights and designing experiments with the ability to see the real-time impact of your contribution. A talented troop of business leads and fellow data scientists will be your companions on this ride. In our humble opinion, the coolest part of this role is how your work will directly impact how the senior leaders at Gojek shape strategies around millions of customers across Southeast Asia.

What You Will Do

• Deliver insights, analysis, data visualizations, and tools to support the product and business teams
• Perform data modeling in relation to product features, user behavior, & in-app behavior
• Build & maintain data mart and dashboards for tracking product and business OKR
• Ingest both internal and external data to support business needs
• Partner with product managers and business teams to make data-informed decisions
• Identify product or business opportunities and support growth with experimentations and recommendations
• Liaise with Gojek teams with regards to integration, governance, and standardization

What You Will Need

• At least 3 years of working experience with Business Intelligence or Analytics or Statistics or Data Modeling
• Expert in SQL and strong experience with a data visualization and dashboarding tool (e.g. Tableau, Google Data Studio, Looker, etc.)
• Good knowledge of ETL tools and Data Warehouse (e.g. Airflow, BigQuery)
• Good knowledge of programming languages (e.g. shell, Python) and Python/ R for statistical analysis
• A strong business sense and communication skills.
• Comfortable working both independently with minimal guidance and in a collaborative setting
• Ability to use critical thinking to manage daily tasks while being goal-oriented
• Ability to transform an ambiguous business or product problem into a well-scoped and impactful analysis; able to design and evaluate simple experiments

About the Team
 The Consumer Platform group is spread out across Singapore, Bengaluru, and Jakarta. We provide scalable solutions for a wide range of products at Gojek, develop strategies that improve solution time for any user queries, and manage multiple features such as the homepage, identity, chat, communication and our CareTech services. We’re a family of 10 data folks who field analytical, decision science, and data science related issues for our consumers, and work to understand their behavior, trends, and preferences on our app. 
Currently, our team has been keeping busy not only building chatbot and NLP classifiers, but are also in the works to further personalize our app, providing more catered suggestions to our users through leveraging on data science and machine learning technologies. We’re also in the works of deploying our smart reply model for our driver-to-customer chat feature. 
While our team is based all over the region, we are mutually concerned about ensuring our users have an exceptional experience every time they utilize our app, and have any technical issue or query answered efficiently. When we aren’t busy working, you could probably find us bonding over our shared love of mobile games, and trying to keep ourselves healthy and happy as we prioritize a healthy work-life balance working from home.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.