Data Integration Support Representative

Remote, REMOTE, United States

Applications have closed

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide!

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Our Data Integration Services team is responsible for the automated, Custom Data Integration (CDI) service, which rosters Renaissance sites nightly using data from a district’s student information system. As a Data Integration Support Representative, you will provide support to School Districts using the CDI service.  

As a Data Integration Support Representative, you will: 

  • Provide customer support assistance (e.g. communicate, troubleshoot, resolve) 
  • Deliver work requests to the programming team 
  • Assist with annual process to update districts to the new school year 
  • Assist with customer communication for impactive updates / scheduled touch-points  

Qualifications

For this role as a Data Integration Support Representative, you must have: 

  • 1 year or more experience in customer and technical areas of Renaissance Learning; or an Associate's degree in Computer Science, CIS, or related field or equivalent from two-year college or technical school 
  • Technical knowledge of relational databases, SQL, and CSV / txt files 
  • Excellent technical customer service skills  
  • Proven ability to offer consultative guidance, solve problems creatively, and demonstrate decision making skills 
  • Ability to read and interpret documents, such as manuals, directions for working with different Student Information Systems, and departmental procedures 

 Bonus points for: 

  • Knowledge and experience with Renaissance products 
  • Experience with Putty/WinSCP 
  • Experience with various data integration methods, SIS Software Vendors and data providers like Clever 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $40,000 - $47,550.  This range is based on national market data and may vary by location.

Benefits:

  • World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
  • Health Savings and Flexible Spending Accounts
  • 401(k) and Roth 401(k) with company match
  • Paid Vacation and Sick Time Off
  • 13 Paid Holidays
  • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
  • Tuition Reimbursement
  • Life & Disability Insurance
  • Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, minorities, individuals with disabilities, and protected veterans, may only apply to roles if they meet 100% of the qualifications.  At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need into the future. We hope you're open to learning new skills to grow with us. Make our team, your team!

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Inherent in that guiding principle is dedication to serving all identities by recognizing the importance of Diversity, Equity, and Inclusion (DEI) in our organization, our work and our products. 

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

Tags: Computer Science CSV RDBMS SQL Statistics

Perks/benefits: 401(k) matching Career development Equity Flex hours Flex vacation Health care Insurance Medical leave Parental leave Salary bonus

Regions: Remote/Anywhere North America
Country: United States
Job stats:  50  6  0

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