Senior Data Scientist

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Job Description

Overview

Provides advanced data analysis to drive actionable insights from operational data created and maintained throughout the ServiceNow Platform. Focus areas will include data modeling of the IT Asset and CMDB data to best support data sharing across the platform, data driven migration and implementation strategies for accelerating the migration to common service data model, and analysis to support business processes that depend on platform data such as service costing, IT Operations analysis, and risk calculations. Additionally, the role will manage the implementation and ongoing run of the TLS Certificate management sub process as part of the overall Global Service Asset And Configuration Management Program.

Essential Duties and Responsibilities:

• Provide advanced data analysis of ServiceNow Platform to drive actionable insights
• Analyze existing and emerging data integrations to ensure alignment common service data model
• Fulfill advance request for information as needed to support business processes such as Service Costing, IT Operations analysis, and risk calculations
• Analyze foundational data in platform for areas of improvement and optimization
• Implement and manage ServiceNow TLS Certificate Management process
• Works with Service Owners and SMEs to ensure that TLS Certificates are accurate and lifecycle managed.
• Participates in platform upgrade planning, testing, and validation.
• May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

Qualifications

• Minimum of a Bachelor’s degree in Computer Science, MIS or related degree and ten (10) years of relevant experience or combination or education, experience and training.
• Minimum of four to five (4 to 5) years of experience with ServiceNow platform CMDB, Common Service Data Model, and related APIs
• Knowledge of TLS Certificate Management and related data structures
• Knowledge of Firewall configurations and re
• Must have experience with big data analysis methodologies and techniques
• Blend of knowledge and technical expertise in:

o ServiceNow administration, including CMDB and Common Service Data Model
o Scripting using Python, JavaScript, Groovy, PowerShell, Bash, RegEx, SQL, etc.
o Data Modeling and Design
o Network concepts such as routing, switching, firewalls, NAT, load balancing.
o IT Operations and/or IT Service Management concepts based on best practices such as ITIL
o Protocols such as HTTP, TCP, SNMP, SOAP, and REST.
o Web and Application servers such as WebSphere, JBoss, MQ, IIS, Apache.
o Markup languages such as XML and JSON.
o TLS Certificate management concepts specifically around lifecycle management

• Ability to adapt to a continually changing environment while managing multiple priorities.
• In-depth knowledge of Configuration Management Database (CMDB) processes and practices.

Licenses/Certifications:

• ITIL and Architectural Frameworks such as TOGAF a plus.

Competencies and Behaviors:

• Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
• Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
• Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
• Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

Additional Information

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