Senior Data Analyst, Operations

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

We are seeking a Senior Data Analyst to join the Analytics team and provide expertise to our Telemed Operations and  Customer Experience (CX) data. In this role, you will  manage multiple projects and deadlines, and be an operational data domain expert to liaison between data engineers, business analysts and other stakeholders. You will report to the Senior Manager, Data Analytics.

More Specifically, You Will:

• Own the accuracy and completeness of Telemed Operations and Customer Experience (CX) data
• Be the operational data domain expert to liaison between data engineers, business analysts, and other stakeholders
• Work with cross-functional teams to identify data improvements for enhanced analysis and reporting supported via documentation
• Build capabilities and self-identify anomalous patterns in operational data

At a Minimum You Have:

• 3-5 years experience as an analyst, writing complex queries and visualizing results
• Exceptional SQL skills
• Experience using a modern analytics tech stack (Looker, Google BigQuery, DBT, etc.)
• Ability to logically connect data and systems logic with business process and requirements
• Experience and comfort with managing simultaneous projects and deadlines
• Ability to write scripts to automate tasks (bash, Python, etc.)

It Would Nice If You Have:

• Experience with operations data (fulfillment, contact rates, etc.) and/or healthcare data (HIPPA, PHI, etc.)
• Experience with data warehouse schema design and modeling
• Additional Tech Stack: Python, PostgreSQL, Airflow, etc.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.