Senior Manager, Quality & Performance (Medical Imaging)

Company Description

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: Non-Union
Site: All UHN Sites
Department: Joint Department of Medical Imaging
Reports to: Director, Outpatient and Diagnostic Performance
Job Grade: M0:07
Hours: 37.5 hours per week
Salary: $52.77 - $65.96 per hour
Shifts: Days
Status: Permanent Full Time
Closing Date: May 6, 2024

Position Summary
Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, groundbreaking research, education, and top-notch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

As a valued member of TeamJDMI, you will play a key role in leading the strategic alignment of performance data and data-driven decisions, working closely with our Business Intelligence and Operational teams.

Duties

• Develop, maintain and monitor all aspects of a comprehensive Quality Plan
• Manage the process which establishes standard operating policies and procedures, performance measures and quality assurance standards which are aligned with JDMI and UHN standards
• Review departmental performance, target inefficiencies and implement improvements both short and long term.
• Demonstrate complex problem-solving, collaborate with stakeholders to develop innovative strategies for business problems, leveraging resources and technology to enhance quality, streamline workflows, and achieve objectives.
• Support the efforts of the JDMI Quality Management Committees and provide advice/coaching to identify projects and apply quality improvement methodologies and tools that overall heighten JDMI quality and safety standards
• Collaborate in the development of performance analyses and contribute to utilization management and clinical decision support initiatives
• Provide leadership and direct supervision to team. Provide mentorship, consistent and ongoing feedback on deliverables and execution efforts. Performs recruitment tasks including salary negotiations and support for performance issues. Provides formal and informal performance management

Qualifications

• Masters degree in Engineering, Science, or recognized equivalent
• Minimum 5-8 years’ experience in clinical patient care, preferably in an academic hospital environment 
• Completion of data analytics training, preferred
• Project management skills
• Experience managing a high-performing team
• Knowledge of quality and operational improvement framework
• Excellent communication and presentation skills
• Great at building relationships internally and externally
• Up to date knowledge of current accreditation and regulatory landscape
• Problem solving skills
• Organized and able to both multi-task and prioritize effectively

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.