Sr Data Analyst, Sales Data & Analytics

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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As a Senior Data Analyst, you will play a crucial role in establishing a center of excellence for analytics and insights within the Go To Market (GTM) organization, reporting directly to the Director of GTM Data and Analytics. You will utilize your expertise in analytics to collaborate with cross-functional teams and develop dashboards, analytical tools, and analyses that provide insights and recommendations to senior company leaders across sales, marketing, product, and customer success.

You will support the sales organization through data collection, analysis, and interpretation. This role will involve working closely with sales leadership to identify key performance indicators (KPIs), create data-driven strategies, and provide insights to enhance sales performance. Ensuring the accuracy and reliability of data will be essential for data-informed decision-making.

Ideally, you have experience working in fast-paced, rapidly growing organizations, and possess an understanding of sales metrics, processes, and tools. A curious mindset towards the latest AI advancements, coupled with experience using AI/ML technologies, is desired. Additionally, proficiency in building intuitive and robust dashboards and analyses using Tableau, SQL, or Python is expected.

Key Responsibilities

• Collect and analyze sales data from various sources, including CRM systems and marketing automation platforms
• Develop and maintain data models to support sales analysis
• Create reports and dashboards to visualize sales data and performance
• Monitor and analyze key performance metrics providing insights and recommendations to improve sales performance
• Create and present data-driven insights and recommendations to sales leadership and cross-functional teams, supporting strategic decision-making and driving growth
• Work with sales teams to identify and address data-related challenges
• Ensure accurate, actionable, and timely insights by utilizing the latest AI and data synthesis techniques
• Collaborate with cross-functional teams, including Sales, Marketing, Finance, and IT, to develop and implement data-driven strategies that drive sales enablement and productivity
• Comfortably handle large datasets, ensuring data accuracy and reliability while drawing meaningful conclusions for the organization

Skills & Attributes

• Demonstrated experience leading the build of dashboards and analytical tools
• Excellent communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Minimum Requirements

• Bachelor's degree in business, computer science, data science, statistics, or related field
• 5+ years of experience in data analysis, with a focus on sales
• Strong proficiency in data analysis tools and techniques, using SQL or Python, and Tableau
• Exposure to big data platforms - Snowflake, Redshift, Azure, Matillion, Hadoop
• Strong background in data quality management and analytics

Preferred Qualifications

• Direct experience within a SaaS organization
• Knowledge of the latest AI and data synthesis techniques for generating insights
• Exposure to AI, Deep Learning, Neural Networks, NLP
• Knowledge of Salesforce tools for data cleansing and data quality management

The base salary range for this position is $100,000.00 - $141,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

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