Service Delivery Coordinator in Business Intelligence and Analytics area

Data & Analytics is one of the central enablers identified as a priority by Danske Bank’s Executive Leadership Team with significant mandate and support.

We invite you to be a part of the collaborative Global Insights department, an integral component of our Group Data and Analytics organization. Renowned as the Business Intelligence powerhouse, our core aspiration and strategic objective is to unlock value from cutting-edge data reporting and visualization solutions on a grand scale.

Our mission is to deliver impactful insights and advanced digital reporting solutions in a timely manner. We’re the backbone for teams and organisational units across the Bank, providing crucial process performance analytics and managerial information.

Our department in the Data & Analytics function works with each of the businesses to enable adoption of data and utilize analytics to enhance our products and services to our clients.

As our Service Delivery Coordinator, you’ll be the vital cog in the seamless functioning of our data analytics and visualization endeavors. Collaborating closely with our data insights squad, you will have diversity in your daily tasks – from lending support and coordination to ensure the effortless completion of tasks, to problem-solving and removing obstacles in our path. Communication is another vital factor in your role. You’ll liaise with requestors to maintain our high standard of service, ensuring their needs are met and expectations exceeded.

Join us in our journey to revolutionize the way we understand data. Together, we can take Danske Bank forward.

The workplace is located in Vilnius. Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

• Provide day-to-day coordination and support to the Data Insights team, aiding in the swift resolution of incidents and challenges
• Define sprint goals and ensure JIRA items are clearly defined and understood by the squad. Also assist in estimating required resources for planned and completed tasks
• Collaborate with the team to identify opportunities for processes’ improvements and efficiency enhancements, focusing on practical, incremental changes that ensure ongoing operational excellence
• Create, review, and update internal documentation related to our processes, standards, methodologies. Your attention to detail and commitment to quality will ensure our operations remain transparent and efficient
• Act as a liaison between the Data Insights team and internal/external stakeholders, facilitating clear and effective communication regarding service delivery, prioritization, status and developments of our projects, way of collaboration and incident management
• Guide and train internal/external stakeholders on how to use our reports to maximize their value

About you:

• 3+ years experience in maintaining relationships with stakeholders, coupled with the ability to communicate effectively across all organizational levels
• Experience in a coordination or support role within data engineering, business intelligence, or a similar technical environment
• Good skills in SQL and Tableau. Solid understanding of ETL processes
• Excellent problem-solving abilities with a positive approach to challenges
• Strong interpersonal and communication skills, capability of explaining technical details to a non-technical audience
• Higher education
• Advanced English skills

We offer:

Monthly salary range from 3200 EUR to 4800 EUR gross.

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your title in job contract will be IT Delivery Manager.

Please contact if you have any questions
Leader of Data Insights team | Global Insights
Olga Skliar
skl@danskebank.lt 

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.