Google Cloud CCAI Architect– Bot IVA Architect

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Job Description: TTEC is looking for an enthusiastic Developer to join our rapidly expanding Multi-Channel Solutions team. As a Senior Systems Software Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals who play a key role in implementing solutions and delivering results.
Responsibilities: • Manage Voice and AI Self-Service solutions of large, multi-location contact centers.• Design, develop and implement call steering and voice and messaging self-service applications using AI cloud services development environments. • Define requirements and business specifications to drive technical design. • Collaborate with project team members to provide input to design specifications. • Integrate into backend systems using web services, databases, and reporting. • Perform Unit Testing of developed code. • Assist with System and Functional Testing
Required Skills/Experience: • 4+ Years of Industry Experience working with Contact Center Technology • 2+ Years of Technical Experience with IVA and Speech to Text service providers • 1 to 2 years of Cisco CVP/WebexCCE/CC/UJet design and architecture experience • Experience in managing large multi-site contact center implementations. • Experience managing development teams working with IVA & Speech applications. Familiar with call flow from IVR to CTI for call routing and screen pop • Experience in writing technical design specifications for IVA and Speech applications. • Experience in developing call flows for complex applications. • Candidate must have a 4-year bachelor’s degree in a computer-related degree. • Must be able to work independently, be organized, self-motivated, and have attention to detail • Excellent communication skills, both written and verbal • Experience with and/or related coursework o Chat and voice AI service technologies o Natural Language Processing solution design and development o Natural Language Understanding design, development, and testing o Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
In addition, the ideal candidate will have experience with: • VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s. • Speech-to-Text and Text-to-Speech services such as Nuance, Google, Amazon, and Watson • Natural Language Processing and chat platforms such as Google, Watson, Rulai, Nuance MIX, Kore.ai, Amazon, and Live Person • Continuous Improvement process • Cloud Services Architecture • Developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift • Integration with back-end data systems o Web Services REST API, Soap o Databases SQL, Oracle, MongoDB, PostgreSQL o Reporting We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction