Data Analytics & Insight Specialist, Customer Success
Ottawa, ON, Canada
Fortinet
Fortinet delivers cybersecurity everywhere you need it. We secure the entire digital attack surface from devices, data, and apps and from data center to home office.Fortinet is seeking a data analytics and insight specialist to join the Customer Success Operations team. The Customer Success Operations team is responsible for generating key insights into the performance of Fortinet’s CS organisation.
In this role, you will be responsible for conducting regular reporting and analysis of CS team performance including Services & Support. You will develop hands-on experience with all stages of the analytics and reporting process including scope definition, data sourcing and extraction from multiple systems and data sources (Salesforce, FortiCare, Tableau), analysis/reporting execution, and preparation/communication of deliverables.
If you have prior analytics experience, a passion for problem solving, analysing data and finding opportunities to build efficiencies into every process this role will be a great fit for you.
What you will do:
- Deliver business performance insight by standardising and simplifying insights and reporting
- Responsible for identifying the most suitable data sources, applying any required data transformations, and then providing access through the design of intuitive reports and dashboards.
- Maintain and improve Executive dashboards and analysis based on customer health data
- Supporting the business with quick turnaround on both routine and ad hoc data analysis requests
- Development of narratives around datasets analysed, and advise stakeholders on strategic and/or tactical decisions
- Administration of key data pipelines between SFDC, FortiCare and others
Who you are:
- 2-5 years of experience with analytics and reporting
- Demonstrated ability to translate business requirements into required analysis
- Extremely detail-oriented
- Passionate to engage with cross-functional teams for the deliverables
- Able to work independently, handle multiple projects in a fast-paced environment, and negotiate and collaborate effectively
- Highly analytical, able to understand business metrics, customer and market trends
- Contribute to regular status meetings with the project team, and stakeholders.
- Maintain a highly organized and accurate task list, visible to leadership and management
- Produce process-related documents and supporting materials
- Provide updates, status, and next steps on a regular cadence
- Track time, progress, goals, and deadlines
Required Skills and Technologies:
- Microsoft Excel - Intermediate to Advanced (pivot tables and advanced functions)
- Microsoft SQL – Intermediate to Advanced
- Exposure to Tableau or PowerBI a significant plus,
- Exposure to financial modelling a plus
- Salesforce Lightning exposure – a plus
#GD
#LI-MG1
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Data analysis Data Analytics Data pipelines Excel Pipelines Power BI Salesforce SQL Tableau
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Business Intelligence Engineer jobs
- Open Data Science Intern jobs
- Open Data Engineer II jobs
- Open Lead Data Analyst jobs
- Open Data Science Manager jobs
- Open Senior Business Intelligence Analyst jobs
- Open Marketing Data Analyst jobs
- Open Junior Data Scientist jobs
- Open Data Scientist II jobs
- Open MLOps Engineer jobs
- Open Business Data Analyst jobs
- Open Business Intelligence Developer jobs
- Open Data Analytics Engineer jobs
- Open Product Data Analyst jobs
- Open Data Analyst Intern jobs
- Open Sr Data Engineer jobs
- Open Sr. Data Scientist jobs
- Open Principal Data Scientist jobs
- Open Research Scientist jobs
- Open Big Data Engineer jobs
- Open Senior Data Architect jobs
- Open Data Engineering Manager jobs
- Open Junior Data Engineer jobs
- Open Azure Data Engineer jobs
- Open Data Quality Analyst jobs
- Open GCP-related jobs
- Open Java-related jobs
- Open ML models-related jobs
- Open Data quality-related jobs
- Open Business Intelligence-related jobs
- Open Data management-related jobs
- Open Privacy-related jobs
- Open PhD-related jobs
- Open Deep Learning-related jobs
- Open Data visualization-related jobs
- Open NLP-related jobs
- Open Finance-related jobs
- Open PyTorch-related jobs
- Open TensorFlow-related jobs
- Open LLMs-related jobs
- Open APIs-related jobs
- Open Generative AI-related jobs
- Open Snowflake-related jobs
- Open CI/CD-related jobs
- Open Consulting-related jobs
- Open Hadoop-related jobs
- Open Kubernetes-related jobs
- Open Data governance-related jobs
- Open Airflow-related jobs
- Open Databricks-related jobs