Client Data Manager II

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

Job summary

As a Client Data Manager your primary responsibility is to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The role must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. The KYC associate must proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.

Responsibilities

• Understand and implement KYC standards, guidelines, policies and procedures
• Collection and verification of confidential client data via publicly available and internal sources
• Understand the firm’s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD),Specialized Due Diligence(SpDD) and Product Due Diligence requirements (PDD) 
• Compare and contrast differences within KYC records , highlight and escalate any discrepancies 
• Face off to Compliance , Screening, DDR and AAR team to resolve KYC exceptions and obtain approvals where necessary
• Engage with multiple stakeholders including Middle office, On –shore makers to track exceptions and KYC completion
• Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Effectively address any issues that might be escalated by either internal or external customers
• Identify special training needs that may benefit team members to increase team efficiency and quality
• Drive Process improvements and implement process changes as necessary
• Identify root causes, understand connections and implications and evaluate alternatives

Required qualifications, capabilities and skills

• Bachelor’s Degree and/or Graduate Degree
• 12 years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC 
• Experience with leading a new team with  limited Subject Matter Expertise 
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
• Excellent interpersonal skills necessary to work effectively with colleagues and senior management 
• Strong relationship building skills to influence/negotiate desired outcomes
• Experience with the build out and execution of a new team or procedures
• Ability to identify risks and issues and successfully navigate through to completion
• Possess strong computer skills:  Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
• Self-reliance and willingness to "own" problems and creatively find solutions
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment 
• Develop and lead a team that is responsive to dynamic organizational and operational changes

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.